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FAQs

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Due to current COVID-19 crisis shipping may take longer times than usual. Shipping troubles are in all parts of world but we are working hard to make sure to deliver products as fast as possible

2. What's your return policy? 

Please read our hassle-free Refund Policy

3. Can I cancel my order?

Cancelations are only possible only if you do not receive your package within provided timeframe given refund shipping policy. Otherwise, once order is placed it cannot be cancelled.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective -- then simply notify us to return the product and we will ship you a new one. 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one. 

6. How to remove unwanted smell from straw bags?
Bags are sun-dried and required smokey crafting method for each bag, it may bring smell to the bag. We suggest to leave the bag in fresh air to remove the scent.
For more questions, please contact us